Shipping & Delivery

Effective Date: May 8, 2025

Welcome to Aocdza. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from Aocdza. By placing an order through our website, you agree to the terms outlined below.

We are committed to providing reliable order fulfillment and transparent shipping information for all customers shopping our collections of dresses, outerwear, sweaters, and tops.

1. General Shipping Information

At Aocdza, we work to process and deliver orders quickly and efficiently while maintaining product quality standards. All orders are carefully reviewed, packed, and shipped through trusted delivery carriers.

We currently ship using the following delivery services:

• USPS
• UPS
• FedEx

Shipping availability may vary depending on destination, carrier operations, weather conditions, holidays, or other unforeseen circumstances.

2. Order Processing Schedule

Orders are processed during our standard business days only.

Orders placed before 5:00 PM EST on a business day are typically processed within the same processing cycle. Orders placed after the cut-off time will begin processing on the following business day.

3. Shipping Rates

We currently offer a flat-rate shipping fee for all eligible orders.

The shipping fee is displayed at checkout before payment is completed.

Additional duties, taxes, customs fees, or import charges may apply for international shipments depending on local regulations. Customers are responsible for any applicable customs-related fees required by their country.

4. Estimated Delivery Time

After an order has been processed, it will be shipped to the delivery address provided during checkout.

Shipping Timeline

Please note that delivery estimates are approximate and not guaranteed. Actual delivery times may vary due to:

• Carrier delays
• Severe weather
• Peak shopping seasons
• Incorrect shipping information
• Customs processing
• Remote delivery locations
• Force majeure events

5. Order Confirmation

After placing an order, customers will receive an order confirmation email containing:

• Order number
• Purchased items
• Billing details
• Shipping address
• Payment confirmation

If you do not receive your confirmation email within several hours after placing your order, please check your spam or junk folder before contacting our support team.

6. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking details may include:

• Carrier name
• Tracking number
• Shipment status
• Estimated delivery updates

Please allow up to 48 hours for tracking information to become active after shipment confirmation.

Customers can track shipments directly through the carrier websites:

• USPS
• UPS
• FedEx

Tracking updates are generated by the shipping carriers and may occasionally experience delays or temporary inactivity during transit.

7. Delivery Carriers

Aocdza partners with recognized shipping providers to ensure dependable delivery service.

The carrier used for a shipment may vary based on:

• Destination
• Package size
• Carrier availability
• Logistics optimization

We reserve the right to choose the most suitable carrier for each order.

8. Shipping Destinations

We ship to many domestic and international destinations where carrier services are available.

Delivery availability may be restricted for certain locations due to:

• Local regulations
• Carrier limitations
• High-risk delivery zones
• Military restrictions
• Remote geographic regions

If we are unable to deliver to your location after an order is placed, our support team will contact you to arrange an alternative solution or refund if necessary.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please ensure the following details are correct:

• Recipient full name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Phone number
• Email address

Aocdza is not responsible for delays, losses, or failed deliveries caused by inaccurate or incomplete shipping information provided by the customer.

If you notice an address error after placing your order, please contact us immediately at support@aocdza.com. While we will make every effort to update your information, changes cannot be guaranteed once an order has entered processing or shipment stages.

10. Undeliverable Packages

Packages may be returned to sender for several reasons, including:

• Incorrect address
• Failed delivery attempts
• Refused delivery
• Unclaimed packages
• Restricted delivery location

If a package is returned to us as undeliverable, customers may be responsible for additional shipping fees required for reshipment.

If reshipment is not requested, a refund may be issued according to our Return & Refund Policy, excluding original shipping charges where applicable.

11. Lost, Delayed, or Stolen Packages

We understand that shipping issues can occasionally occur. If your package is delayed, lost, or marked as delivered but not received, please contact us promptly.

Delayed Shipments

Carrier delays may occasionally occur due to:

• Weather conditions
• Transportation disruptions
• Customs inspections
• High seasonal shipping volumes

We ask customers to allow additional transit time before reporting delayed shipments.

Lost Packages

If tracking indicates that a package has been lost in transit, we may initiate an investigation with the carrier. Resolution timelines vary depending on carrier procedures.

Stolen Packages

If a package is marked as delivered but cannot be located, customers should:

1. Verify the shipping address
2. Check with neighbors or household members
3. Contact the carrier directly
4. Reach out to local authorities if theft is suspected

Aocdza is not liable for packages lost or stolen after confirmed delivery by the carrier.

12. Multiple Shipments

Some orders may be shipped in separate packages depending on:

• Product availability
• Warehouse logistics
• Package size limitations
• Carrier optimization

If your order ships separately, you will receive tracking information for each shipment.

Additional shipping charges will not apply unless otherwise stated during checkout.

13. Customs, Duties, and Taxes

For international shipments, customs duties, taxes, import fees, or brokerage charges may apply upon arrival in the destination country.

These charges are determined by local customs authorities and are the responsibility of the recipient.

Aocdza does not control or estimate customs fees and cannot guarantee whether charges will apply.

Failure to pay required customs fees may result in shipment delays, returns, or package abandonment.

14. Delivery Attempts

Shipping carriers may attempt delivery multiple times depending on local carrier policies.

If delivery attempts fail:

• A notice may be left by the carrier
• The package may be held for pickup
• The shipment may eventually be returned to sender

Customers are responsible for monitoring tracking updates and coordinating with carriers when necessary.

15. Incorrect or Damaged Items

If you receive an incorrect item or an item damaged during transit, please contact our support team within a reasonable timeframe after delivery.

To assist with resolution, customers may be asked to provide:

• Order number
• Photos of the item
• Photos of packaging
• Description of the issue

We will review each case and work toward an appropriate resolution according to our store policies.

16. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions due to:

• Local laws
• Carrier regulations
• Import limitations
• Safety compliance requirements

We reserve the right to cancel orders that cannot legally or operationally be fulfilled.

If cancellation is necessary, customers will be notified and refunded accordingly.

17. Change or Cancellation Requests

Customers who wish to modify or cancel an order should contact us as soon as possible.

Requested changes may include:

• Shipping address updates
• Product modifications
• Order cancellations

Because orders are processed quickly, we cannot guarantee that changes or cancellations can be completed once processing has started.

18. Support and Customer Service

Our customer support team is available to assist with shipping-related questions and concerns.

Customer Support Information

We aim to respond to customer inquiries as promptly as possible during business hours.

19. Risk of Loss

Risk of loss and title for products pass to the customer upon delivery confirmation by the shipping carrier.

Once a shipment has been marked as delivered to the address provided during checkout, responsibility transfers to the recipient.

20. Policy Updates

Aocdza reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website. Customers are encouraged to review this page periodically to stay informed about our current shipping practices.

Continued use of our website and services after updates constitutes acceptance of the revised policy.

21. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Aocdza
Email: support@aocdza.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: https://aocdza.com/