FAQs

Last Updated: July 14, 2026

Welcome to the Aocdza FAQs page. We've compiled answers to the questions our customers ask most often about shopping with us. If you don't find the information you're looking for, our Customer Support team is always happy to assist.

Orders

How do I place an order?

Shopping at Aocdza is simple:

1. Browse our collections.
2. Select your preferred item, size, and quantity.
3. Add the item to your cart.
4. Proceed to checkout.
5. Enter your shipping and payment information.
6. Review your order and submit your payment.

Once your payment has been successfully completed, you'll receive an order confirmation email.

Can I change or cancel my order?

Yes, but only before your order enters processing.

Because orders are processed quickly, please contact us as soon as possible if you need to make changes or cancel your purchase.

Once an order has been processed or shipped, it can no longer be canceled or modified.

I entered the wrong shipping address. What should I do?

Please contact us immediately.

If your order has not yet entered processing, we will make every reasonable effort to update your shipping address.

Unfortunately, once an order has been shipped, address changes are generally no longer possible.

Will I receive an order confirmation?

Yes.

After your payment has been successfully authorized, you will receive an email confirming that we have received your order.

Shipping

Where do you ship?

We currently ship to addresses within the United States.

How much does shipping cost?

We charge a flat shipping rate of $6.99 for all orders.

The shipping cost will be displayed during checkout before payment is completed.

How long does shipping take?

Our standard shipping schedule is:

Business days are Monday through Friday and exclude weekends and public holidays.

What is your order cut-off time?

Our daily order cut-off time is:

5:00 PM EST (Monday – Friday)

Orders placed after this time begin processing on the next business day.

Which carriers do you use?

We deliver orders using trusted shipping carriers, including:

• USPS
• UPS
• FedEx

The carrier is selected based on the destination and operational efficiency.

Will I receive tracking information?

Yes.

Once your order has been shipped, you'll receive a shipping confirmation email that includes your tracking number and shipment details.

Please allow up to 48 hours for tracking updates to appear.

Returns & Refunds

What is your return policy?

We accept returns within 60 calendar days of the delivery date for eligible items.

Items must be returned unused, unworn, and in their original condition.

Please review our Return & Refund Policy for complete details.

How long does it take to receive a refund?

Approved refunds are processed within up to 12 business days.

The exact time it takes for funds to appear in your account depends on your payment provider.

Do you charge restocking fees?

No.

Aocdza does not charge any restocking fees for approved returns.

Who pays for return shipping?

Customers are generally responsible for return shipping costs unless the item:

• Arrived damaged
• Was defective
• Was shipped incorrectly due to our error

Payments

Which payment methods do you accept?

Currently, we accept:

• PayPal
• Venmo

Available payment options are displayed during checkout.

Is my payment secure?

Yes.

Payments are processed through trusted third-party payment providers using secure encryption technologies to help protect your financial information.

What currency do you use?

All prices on our Website are displayed in U.S. Dollars (USD).

Products

What products do you sell?

Our collections include:

• Skirts
• Midi Dresses
• Kimono
• Maxi Dresses

We regularly update our catalog with new styles and seasonal collections.

Will the colors match what I see online?

We make every effort to display product colors accurately.

However, colors may vary slightly depending on your monitor, mobile device, screen settings, and lighting conditions.

What if an item is out of stock?

If a product becomes unavailable after your order has been placed, we will contact you as soon as possible to discuss available options, including a refund if necessary.

Customer Support

How can I contact Aocdza?

We're happy to help with any questions about your order or our products.

Email: support@aocdza.com

Support Hours:

Monday – Saturday

8:00 AM – 7:00 PM (EST)

How quickly will I receive a response?

We strive to respond to all customer inquiries as quickly as possible during our regular business hours.

Response times may vary slightly during holidays or periods of high order volume.

Website & Account

Do I need an account to place an order?

No.

You may complete your purchase without creating an account if guest checkout is available.

Creating an account can make it easier to review previous orders and manage your information.

I forgot my account password.

If you have an account and cannot remember your password, use the password reset option available on the login page.

If you continue to experience difficulties, please contact our Customer Support team.

Is my personal information protected?

Yes.

We are committed to protecting your personal information and handling it responsibly.

Please review our Privacy Policy for more information about how your data is collected, used, and safeguarded.

Still Need Help?

If your question isn't answered here, please don't hesitate to contact us.

Store Name: Aocdza

Website: https://aocdza.com/

Email: support@aocdza.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Our team is committed to providing prompt, friendly, and professional assistance.

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