Return & Refund Policy

Effective Date: May 8, 2025

At Aocdza, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions, timelines, and procedures for returns, refunds, exchanges, and related requests for products purchased through Aocdza.

By placing an order with Aocdza, you agree to the terms outlined in this policy.

1. Overview

We accept eligible returns within 60 days of the delivery date. Customers may request a refund for qualifying items that meet the conditions described below.

Refunds are processed within 12 business days after the returned item has been received and inspected.

We do not charge restocking fees for approved returns.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

• Returned within 60 days of delivery
• Unused, unworn, and unwashed
• In original condition
• Free from stains, odors, damage, or alterations
• Original tags and packaging included where applicable

We reserve the right to refuse returns that do not meet these requirements.

3. Eligible Products

The following product categories may be eligible for return if all return conditions are satisfied:

• Dresses
• Outerwear
• Sweaters
• Tops

Eligibility may vary depending on product condition and return circumstances.

4. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

• Final sale or clearance items
• Gift cards
• Personalized or customized products
• Items showing signs of wear, use, or damage caused by the customer
• Products returned without authorization where required
• Items missing original tags or packaging

If a non-returnable item is sent back, we may reject the return and return the item to the customer.

5. Return Window

Customers have 60 calendar days from the confirmed delivery date to submit a return request.

Return Timeline

Returns requested after the 60-day return period may not be accepted.

6. How to Request a Return

To initiate a return, please contact our customer support team with the following information:

• Full name
• Order number
• Email address used for purchase
• Item(s) being returned
• Reason for return
• Supporting photos if applicable

Contact Information

Our support team will review your request and provide return instructions if your request is approved.

Please do not send items back without receiving return guidance from our team, as unauthorized returns may experience delays or processing issues.

7. Return Shipping

Customers may be responsible for return shipping arrangements unless otherwise stated by our support team.

We recommend using a trackable shipping service when returning products. Aocdza is not responsible for returned packages lost during transit.

Original shipping charges are generally non-refundable unless the return is due to:

• Incorrect item received
• Defective product
• Shipping damage
• Fulfillment error caused by Aocdza

8. Refund Processing

Once your returned item is received, it will be inspected to verify eligibility.

Approved refunds are processed within 12 business days after inspection.

Refunds are issued to the original payment method used during checkout.

Refund Timeline

Please note that financial institutions and payment providers may require additional time to post refunds to your account.

9. No Restocking Fees

Aocdza does not charge restocking fees for approved returns.

Customers will not incur additional processing fees for eligible refunds.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank or payment provider
4. Reach out to our support team for assistance

Processing times may vary depending on your financial institution.

11. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

To help us review the issue efficiently, please provide:

• Order number
• Description of the issue
• Clear photos of the item
• Photos of packaging if applicable

After review, we may offer:

• Replacement
• Refund
• Store credit
• Alternative resolution depending on the situation

12. Exchange Policy

At this time, direct exchanges may be limited depending on product availability.

If you would like a different size, color, or item, please contact our support team for assistance.

In some cases, customers may need to return the original item and place a new order separately.

13. Cancellations

Orders may only be canceled before they enter processing or shipment stages.

Because orders are processed quickly, cancellation requests are not guaranteed.

If you need to cancel or modify an order, contact us immediately at:

support@aocdza.com

14. Refused Deliveries

If a customer refuses delivery of an order without prior authorization, any associated shipping or carrier charges may be deducted from the refund amount where applicable.

15. Returned-to-Sender Packages

Packages returned to us due to:

• Incorrect address
• Failed delivery attempts
• Unclaimed shipment
• Customer refusal

may require additional shipping charges for reshipment.

Refund eligibility for returned-to-sender packages will be reviewed on a case-by-case basis.

16. Fraud Prevention

To protect customers and prevent abuse, Aocdza reserves the right to:

• Refuse suspicious return requests
• Limit excessive returns
• Request additional verification
• Deny returns that violate this policy

Fraudulent activity may result in order cancellation or account restrictions.

17. International Returns

International customers may be responsible for:

• Return shipping costs
• Customs duties
• Import taxes
• Carrier handling fees

Shipping charges and customs fees are generally non-refundable unless otherwise required by law.

18. Policy Changes

Aocdza reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon posting on our website.

Customers are encouraged to review this policy periodically to remain informed about current return and refund terms.

19. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Aocdza
Email: support@aocdza.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Website: https://aocdza.com/