Return & Refund Policy

Last Updated: July 14, 2026

Welcome to Aocdza. Your satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are here to help through our fair and transparent return and refund process.

This Return & Refund Policy explains the conditions under which products purchased from https://aocdza.com/ may be returned, exchanged, or refunded. Please read this policy carefully before submitting a return request.

60-Day Return Policy

Aocdza accepts returns within 60 calendar days from the date your order is delivered.

If 60 days have passed since your package was delivered, we are unable to offer a return or refund unless otherwise required by applicable law.

To ensure a smooth return process, we recommend inspecting your order immediately after delivery and contacting us promptly if you encounter any issues.

Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

• Returned within 60 calendar days of delivery.
• Unused, unworn, and in its original condition.
• Free from stains, odors, damage, or alterations caused after delivery.
• Original tags attached (if applicable).
• Returned with the original packaging whenever possible.
• Accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be eligible for a refund.

Eligible Products

This policy applies to all products sold by Aocdza, including:

• Skirts
• Midi Dresses
• Kimono
• Maxi Dresses

Unless otherwise stated on the product page, all eligible products are covered under this Return & Refund Policy.

How to Request a Return

Before sending any item back, please contact our Customer Support team.

Please include the following information:

• Full name
• Order number
• Email address used to place the order
• Item(s) you wish to return
• Reason for the return (optional but helpful)

Our team will review your request and provide detailed return instructions.

Please do not return products without receiving return instructions from our support team, as this may delay processing.

Return Process

Once your return request has been approved:

1. Carefully package the item to prevent damage during transit.
2. Include any requested documentation.
3. Ship the package according to the return instructions provided.
4. Keep your tracking information until your return has been completed.

After we receive your return, our team will inspect the item before approving your refund.

Return Timeline

Refund Policy

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Refund processing takes up to 12 business days.

Depending on your payment provider or financial institution, the refunded amount may appear in your account shortly after processing has been completed.

Refund Timeline

No Restocking Fees

Aocdza does not charge any restocking fees.

If your return is approved, your refund will not be reduced by administrative or restocking charges.

Our goal is to provide a simple and customer-friendly return experience.

Return Shipping

Customers are generally responsible for return shipping costs unless:

• The wrong item was shipped.
• The product arrived damaged.
• The product is defective.
• The error resulted from our fulfillment process.

For all other approved returns, customers are responsible for arranging and paying for return shipping.

We recommend using a trackable shipping service, as Aocdza cannot guarantee receipt of packages lost during return transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photos of the shipping package if applicable

After reviewing the information, we will work with you to provide an appropriate resolution.

Non-Returnable Situations

Returns may not be accepted under the following circumstances:

• More than 60 days have passed since delivery.
• The item has been worn, washed, or altered.
• The item is damaged due to misuse after delivery.
• Original tags have been removed when required.
• Proof of purchase cannot be provided.
• The returned item is incomplete or missing essential components.

Exchanges

If you wish to exchange an item for a different size or another eligible product, please contact our support team.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will discuss available alternatives with you.

Order Cancellations

Orders may be canceled before they enter processing.

Once an order has been processed or shipped, it cannot be canceled. However, you may request a return after delivery in accordance with this policy.

If you need to cancel an order, please contact us as soon as possible.

Late or Missing Refunds

If your refund has been approved but has not yet appeared:

1. Check your bank account.
2. Contact your credit card provider.
3. Contact your financial institution regarding processing times.

If you have completed these steps and still have not received your refund after 12 business days, please contact our support team.

Customer Responsibilities

To help us process your return efficiently, customers should:

• Inspect orders upon delivery.
• Contact us promptly regarding any issues.
• Follow the return instructions provided.
• Package returned items securely.
• Retain return shipment tracking until the process is complete.

Contact Us

If you have questions about returns, refunds, or exchanges, please contact us.

Store Name: Aocdza

Website: https://aocdza.com/

Email: support@aocdza.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Our customer support team is committed to responding promptly during business hours.

Policy Updates

Aocdza reserves the right to modify or update this Return & Refund Policy at any time. Changes become effective immediately upon publication on our website.

We encourage customers to review this page periodically to stay informed of our current policies.

Policy Summary